News » Museum of London

Monday 17th August, 2020

How the Museum of London has gotten COVID-ready

London is teeming with history and the Museum of London tells the story of this incredible city over the millennia. It's a unique and exciting venue choice for both daytime and nighttime events whether that be a conference, party or anything in between. 

How have they adapted their venue to be 'COVID-ready'?

They’ve been working hard over the last few months to implement new Covid-19 secure procedures for events to give organisers confidence and delegates assurances that they will be welcomed into a safe environment. While there are a considerable number of new measures that needed to be introduced, here are five things you can rely on at the Museum of London:

  1. Thorough Cleaning Routine: There will be full venue deep clean before and after every event, a dedicated cleaner and toilet attendant during the event and increased cleaning of high-frequency touchpoints throughout the event.
  2. Hygiene and monitoring: All guests will be registered by event organisers and details kept for up to 21 days post-event for track and trace purposes, and there will be a vast supply of soap and permanent hand sanitiser dispensers (touch-free) available.
  3. Social Distancing: All room capacities have been amended to ensure distancing of 1m+ and 2m+ in all layouts and there will be clear signage, barriers and floor markings throughout the venue to direct the flow of delegates
  4. Visible PPE: All staff onsite will be required to wear PPE.
  5. Accreditations: They have been awarded the mia's AIM Secure Accreditation as well as the We’re Good to Go Accreditation from VisitBritain. These endorsements recognise that they are dedicated to delivering a first-class service within their excellent facilities, and have a total commitment to upholding legal compliance and health and hygiene protocols, in order to provide a safe and welcoming environment for both guests and staff.

Are they COVID-ready now? What, if anything, is left to arrange?

They are fully COVID ready now but have acknowledged they (as well as all venues) are subject to the latest advice from the Government and Public Health England. They will update their measures as and when they need to in line with any new guidelines that are introduced.

What is their solution to catering at future events? 

Working alongside some incredibly creative caterers, they have proposed new COVID-compliant catering options such as individual box canapes, box lunches and innovative breakfast packages. They also plan to enable the personalisation of lunch options requested in advance to ensure a safe and streamlined delivery of food.

During the event, sanitisation stations will be set up for guests to use prior to eating and staff will be wearing gloves and PPE during service. Pre-packaged food and compostable cutlery will be used as much as possible, but if buffets are requested sneeze guards will be in place to protect the food.

What have they put in place to make post-COVID events a little friendlier? 

As a museum, they're used to welcoming guests and clients from all over the world. They shared it's at the core of their business and they pride themselves on always putting on a great show with friendly and professional teams.

In light of the Covid-19 pandemic, their top priority is to ensure everyone is kept safe, but they still want visitors and event delegates to see their teams as approachable and accessible, so staff will be wearing face screens rather than masks to keep their faces visible. All branding and signage is designed with this approach in mind too, so our guests will always know they are in safe hands.   

What do they think is the most important thing in ensuring their events are 'COVID-ready'? 

Like any event, even before COVID-19, the client journey is the most important thing. They want to ensure guests feel safe, secure, looked after and have a good time. A document called ‘Delivering Safe Events at the Museum of London’ will be sent to all existing and potential clients, and is accessible on their website, to reassure guests that they will be welcomed into a safe environment. Keeping the lines of communication open has always been an important part of the organisation and the running of an event, but even more so post COVID-19 in order to keep everyone as safe as possible, whilst enjoying a memorable experience at the museum.

Contact details

Museum of London, 150 London Wall, London, EC2Y 5HN, United Kingdom

+44 (0) 20 7814 5789

Please quote London City Selection when contacting a venue directly.

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